This privacy policy explains how your information is collected, used, and protected when interacting with our site.

Information We Collect

We collect personal information necessary for communication and service delivery.

• Contact details provided when using our forms, such as full name and email address.
• Usage data gathered for site analytics, which helps us keep our website efficient and relevant.
• Technical information like IP address, device type, and browser for security and troubleshooting.
• Any additional information you may include in the contact form when requesting support or information.

How We Use Information

All information we collect helps us deliver accurate, relevant, and timely answers to your requests.

• Respond to your specific questions with detailed and applicable information.
• Improve the clarity and performance of our site based on analytics feedback.
• Maintain site security and comply with legal requirements.
• Keep records of your requests to provide more consistent support.

Legal Basis for Processing

We process information according to data protection laws applicable in South Africa.

Your provided data is processed with your consent or as necessary to fulfill your request. We adhere to POPIA and ensure your data rights are respected.

Sharing Information

We only share personal data under specific, justified circumstances.

• With trusted service providers supporting website functionality, always under confidentiality agreements.
• With authorities if required by law or to protect website users.
• As part of business changes like merger or acquisition, with prior notice whenever possible.

Information Security

We use industry-standard security measures to protect your personal data. This includes encryption, access controls, and regular security reviews. While no method is flawless, we are dedicated to ongoing protection and rapid response if risks emerge.

Your Rights

You may request access, correction, or erasure of your personal information at any time.

• Request details about the data we hold about you and how we use it.
• Update or correct inaccurate information collected through this site.
• Request deletion of your personal information where permitted by law.
• Object to certain uses of information or withdraw consent as allowed under POPIA.

Cookies Policy

Cookies are used for technical functionality and site analytics. You can adjust preferences or opt out at any time.

Cookie Policy Cookie Policy

Contact

To exercise your privacy rights or ask questions, please use any contact method below.

Policy Changes and Updates

We may change this policy. Updated versions are posted here with the date highlighted.